Training and capability building
The QES Training Academy delivers practical MRI Evolution, CAFM process and departmental development training, built around how your organisation actually operates. Sessions are shaped by your configuration, your roles and your working practices — not a generic course deck.
QES is an independent specialist. Training is not accredited or certified, and QES is not an MRI Software partner, reseller or authorised training provider. Coverage of specific functionality depends on your configuration and the access made available.
The QES Training Academy
Three connected pillars
System capability, process design and team development are taught together, because training that changes only one of the three rarely holds.
MRI Evolution system training
Practical, role-based instruction across the operational, administrative, data, reporting and workflow areas of MRI Evolution — shaped around your configuration and the access your team actually has.
Process and operational development
Workflow mapping, standard operating procedures, service-desk process, PPM planning routines, data-quality checks and adoption support, so the system reflects how the operation genuinely runs.
Department and team development
Operating model and role clarity, capability building, coaching, governance routines, train-the-trainer and continuous improvement for CAFM and FM teams.
Practical training areas
Examples of what teams most often ask for. Programmes are assembled from the areas that matter to your roles, subject to configuration and access.
- New-user foundations and navigation
- Helpdesk / service-desk operation
- Reactive and planned maintenance, PPM planning
- System administration, roles and configuration
- Asset, location and maintenance data
- Data imports, validation and data-quality controls
- Reporting and dashboards
- Workflow design and troubleshooting
- Evolution GO / mobile working, where applicable
- SOPs, process mapping and operating procedures
- Team structures, role clarity, governance and adoption
- Train-the-trainer and refresher sessions
Who it is for
- New users joining an established system
- Experienced users wanting to work more efficiently
- System administrators and super-users
- Helpdesk and service-desk teams
- Planners and PPM schedulers
- Data and reporting teams
- Operational and contract managers
- Mobilisation and project teams
- Whole departments changing how they work
How training is shaped
Short discovery
A focused conversation covering current use, pain points, roles involved and what the client's configuration supports.
Agreed outcomes
Written objectives for the session or programme, so success is measurable rather than assumed.
Role-based agenda
Content sequenced by role — administrator, helpdesk, planner, manager — instead of a single generic course.
Practical exercises
Hands-on work using your own processes and, where access permits, your own configuration or a training environment.
Tailored materials
Quick-reference guides and procedure notes written to match your setup and terminology.
Optional follow-up
Agreed refresher or check-in sessions can be scoped separately where they add value.
Delivery options
Live online
Instructor-led sessions delivered remotely for individuals, small teams or whole departments.
In person, anywhere in the UK
On-site delivery at your offices or sites, including multi-site programmes.
International on-site
QES is UK-based and can travel to deliver on site overseas where agreed and practical, or deliver the same programme remotely.
Blended and intensive
One-to-one, small-group, departmental, workshop, intensive or blended formats combining online and on-site days.
Common questions
Next step
Plan your training programme
Tell QES what your team needs to do differently. We will scope a short discovery and propose a role-based programme shaped around your configuration.
Plan your training programme