Our managed services offering provides ongoing management, maintenance and continuous improvement of your MRI Evolution instance. Start with the MRI Evolution Health & Readiness Assessment / Data & Operational Effectiveness Review: diagnose before rebuilding, then agree phased improvements. Optional fractional CAFM management can follow where it fits your needs.
Agreed Operational Support
We agree support hours, response arrangements and scope with you. Reviews of data quality, user adoption and workflows inform prioritised actions; continuous monitoring, immediate resolution or round-the-clock cover are not assumed.
- Agreed data and workflow reviews
- Prioritised improvements
- User adoption tracking
- Agreed issue response
Continuous Improvement
Technology evolves and so should your CAFM system. We regularly review your configuration, workflows and integrations to identify opportunities for enhancement — with changes agreed, tested and introduced in phases.
- Reviews at agreed intervals
- Feature adoption guidance
- Workflow optimisation
- Integration requirements coordination
Dedicated Support
QES translates operational requirements into trusted data and usable workflows, and owns the agreed delivery outcome. MRI supplies product-led technical services; product defects, hosting and technical platform matters are coordinated with the appropriate provider. Named contacts, support hours and response arrangements are agreed for each engagement; no guaranteed SLA is implied.